Support
A real person will help — here's how to reach us.
We're here to help
Questions about onboarding, authorizations, uploading documents, or your progress? Contact support and a real person will help.
We can send you a new secure access link.
Name, email, or phone changes are handled by our team.
Tell us which file, and we'll sort it out before review continues.
Keep the letter and let us know — we'll tell you what to do next.
Tell us which page you were on and what you saw.
Including this helps us answer you on the first reply:
Your name
The email used for your portal
A short description of what you need help with
The page you were on, if something did not work
Please do not email sensitive documents unless support specifically asks you to. Use the portal upload area whenever possible.